Frequently Asked Questions

Everything you need to know about your Al-Ikhsan Sports shopping experience.

Are the products sold on Al-Ikhsan Sports authentic?

Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from official brand partners such as Nike, Adidas, Puma, and Under Armour.

What are the available shipping methods and delivery times?

We offer standard shipping across Malaysia. Domestic delivery typically takes 3-5 working days for Peninsular Malaysia and 5-7 working days for Sabah and Sarawak.

Can I return or exchange an item if it doesn't fit?

Yes, we offer a 14-day return and exchange policy for unworn items in their original packaging with tags attached. Please note that certain items like undergarments and swimwear are excluded for hygiene reasons.

What payment methods do you accept?

We accept various payment methods including credit/debit cards (Visa and Mastercard), FPX online banking, and popular e-wallets such as GrabPay, Touch 'n Go, and Boost.

How can I track the status of my order?

Once your order is shipped, you will receive an email notification containing a tracking number and a link to the courier service website to monitor your parcel's progress.

Do you offer international shipping?

Currently, Al-Ikhsan Sports primarily ships within Malaysia. We are working on expanding our services to reach international sports enthusiasts in the near future.